Don’t be surprised by the future of digital commerce.
A conference to learn what’s next & collaborate with the decision makers of tomorrow.
SESSIONS WIL BE AVAILABLE FOR ON-DEMAND VIEWING SOON
IMPACT CONFERENCE 2022:
Maximize Customer Lifetime Value
Digital commerce is forecast to hit $5 trillion in 2023, and top retailers are innovating to remain relevant during a time of increasing complexity. On October 20, 2022, industry leaders from around the globe gathered to answer the question, “How do we improve our customer experience while maximizing lifetime value?”
A one of a kind event, IMPACT created a space where leaders and decision makers from some of the biggest names in digital commerce were able to connect, share best practices and discuss a commitment to building – and maintaining – incredible customer experiences.
Making an IMPACT
120+
Industry Professionals From
4
Continents
80
Unique Brands
4
Senior Manager or Higher
10
Sessions with
26
Industry Leaders
Our Speakers
IMPACT Insights
What IMPACT Means
“The biggest IMPACT you can have in this business is learning from someone else. The nuggets you can get from being a part of a community like this, it can provide a ton of value and impact on your own success.”
Jenna Flateman Posner
Chief Digital Officer, Snipes
Customer Experience
“I’m a firm believer in delivering the best experience to customers. When you do what’s best for them, that’s what’s best for the business.”
Deepak Chandak
Senior Director, Product Management, Tapestry
Company Buy-In
“Numbers speak. Whenever you say you can reduce a key metric with just a small change, those analytics have to be brought to senior executives so you can educate.”
Janelle Spatz
Sr. Direction, Operations, PVH
The Agenda
IMPACT’s agenda was designed for discussion, with panels, breakouts and networking sessions led by digital commerce leaders in their respective industries. Our full lineup of sessions included topics like:
Digital Leaders Perspectives on the Future of Commerce
Featuring: Snipes & Pacsun
Transforming Digital Experience & Winning Customers
Featuring: Adidas
Reducing Friction & Building Trust wit h your Customer to Unlock Loyalty & Long Term Value
Featuring: Shopback, Dapper Labs, & Restaurant Brands International
See You in 2023
IMPACT 2022 created an exciting opportunity to bring industry leaders together for a day to discuss best practices in fraud, payments and countless other topics. All of the attendees raved about the opportunities to learn from and network with peers, all in the name of bettering their customer experience.
Stay tuned, because IMPACT 2023 promises to be bigger and better. Sign up below to receive updates. We’ll see you there!
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